Refund Policy

1. What You Are Paying For

History Check is sold as recurring paid subscriptions (Expert, Master, and Legend), billed monthly, quarterly, or annually as shown on our pricing page. Prices are shown inclusive of any applicable taxes and are the total amount you pay. Your subscription is digital content and an online service that you can use immediately after purchase.

2. Your 14-Day Right to Cancel (Consumers)

If you are a consumer, you normally have the right to cancel a purchase within 14 days of buying it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because History Check is digital content and an online service that you can use immediately:

• When you subscribe and ask to start using the paid service straight away, you expressly consent to immediate access and acknowledge that you lose your 14-day right to cancel once the service has been fully supplied, and that you will be charged for what you have used if you cancel a service part-way through the period.
• If you have not started using the paid features, you may still cancel within 14 days of purchase for a full refund of that purchase.

To exercise this right, contact us at support@historycheck.app within 14 days of the charge.

3. Refunds Beyond the Cooling-Off Period

Beyond your statutory rights, we handle refund requests reasonably and on a case-by-case basis. If something has gone wrong - for example a billing error, a duplicate charge, or a service problem on our side - contact support@historycheck.app within 14 days of the charge and we will put it right.

We may decline a refund where a subscription period has been substantially used, except where you have a statutory right to one or where the law otherwise requires it.

4. Cancelling Future Renewals

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from the Account screen or through our payment provider's billing portal. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access until then. Cancelling does not, by itself, refund a charge already taken - see Sections 2 and 3 for refunds.

5. How Refunds Are Paid

Payments and refunds are processed by our third-party payment provider. Approved refunds are returned to the original payment method. The time it takes for a refund to appear depends on your bank or card issuer and is outside our control.

6. Free Trial

New accounts include a 30-day Free Trial. The trial is free, so there is nothing to refund. You are only charged once you choose a paid plan after (or during) the trial.

7. Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 that services be provided with reasonable care and skill and that digital content be of satisfactory quality, fit for purpose, and as described. For information about your rights, contact your local Citizens Advice or trading standards office.

8. Contact

To request a refund or ask about this policy, contact us at support@historycheck.app. We aim to acknowledge refund requests promptly.